The Problems and Pitfalls for Information Technology Advisors
Choosing the right information technology consultant for your business can be a critical business decision. The IT and networking support company you choose directly affects your productivity, your flexibility, and even your bottom line. Technology plays an integral role in today’s business world. Blackberries, laptops, email, and instant messaging have become tools of the trade for communicating with customers. But what happens when your email goes down? Or when you can’t connect to the Internet to collect time-sensitive data for a customer? The benefits of technology can come at a price, and it’s times like these that businesses, especially smaller ones, need a trusted IT partner who can reduce downtime. You may think that the number one criteria when selecting an information technology consultant should be experience. While experience is definitely a deciding factor, a prospective computer and network support company’s approach to customer service should also be closely considered. After all, what good is an expert when you can’t get in touch with them to solve your critical IT problems?
The difference between an IT partner and a provider
It may sound semantic, but there is a real difference between a network support company you sign on to be your IT partner and an information technology consultant who is just another vendor selling applications and CySA+ Certification Cost
services. An IT partner must have a customer service model that aligns with their customers’ long-term goals and is focused on helping grow customers’ businesses.
The customer service approach of many computer and network support companies leaves much to be desired. You’re calling to schedule an on-site visit because your network is having issues and it’s slowing down response time to a snail’s pace. You get a call four hours later from an employee you’ve never spoken to before. They can come, but it’ll have to be tomorrow or possibly Monday, because all your guys are working on a network problem at a major law firm. To these vendors, your business is just another small fish in a sea of larger customers.
For an information technology consultant who is a true partner, his business, whether big or small, is his business. A network support company that takes the partner approach doesn’t take technical issues lightly because they understand that IT can make or break a business. A partner takes the time to learn the ins and outs of your business from day one. They understand what your business needs, from a technology perspective, to be successful, and they will not only provide it for you, but also offer advice on how to use technology to grow your business. In general, this type of information technology consultant provides much more than services: they act as an extension of your business.